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Pages Transparency report

We are a company that regularly releases transparency reports to list several statistics regarding user data and information demands.

Introduction

Liverado may receive requests for assistance from law enforcement authorities from time to time. In order to share this information with users, we regularly generate Transparency reports on government requests for user data. The report offers information about the number, the nature and the scope of the requests.

As long as we receive a judicial order from the courts of Singapore or an emergency request from government departments, we have an obligation to provide any available user information to help the authorities identify users subject to criminal investigations.

At the same time, Liverado applies strict procedures to handle these requests. We will carefully review the legal adequacy of each data order received. And we may refuse or require more specific requests for excessively general or vague requests. Suppose we doubt the legality of orders determined under Singapore laws. In that case, Liverado will always ask the Singapore authorities to make further clarifications. Suppose the suspicion still exists and the order does not seem to meet the legal requirements. In that case, Liverado will challenge it to the extent permitted by the law.

Liverado may take action on other types of requests. For example, there is overwhelming evidence that an account has been used for illegal activities (that violate Liverado Terms of Service. The account will be imminently suspended. The illegal activities include phishing, ransomware, identity theft, etc. (However, unless a qualified legal order is also received, no data will be passed on to any third party during this process.)

Besides the clauses listed in our Privacy Policy, Liverado may be obligated to monitor an IP address engaged in criminal activities in extreme criminal cases.

Data

The data below provides you with the number of requests we received and how many requests we have compiled:

By year

Year Total requests Emergency requests Legal requests Complied requests
2021 0 0 0 0
2022 0 0 0 0
2023 0 0 0 0

By region

Year Europe Asia America Others
2021 0 0 0 0
2022 0 0 0 0
2023 0 0 0 0

Liverado is not required to store communication metadata or IP information. Therefore, Liverado can collect as little user information as possible to protect user privacy. Please read our Privacy Policy to know what kind of metadata we must collect to operate the service.

If you wish to know privacy and security news about us, follow the Liverado social media and blog.

If you have any questions about the transparency report, please contact us at legal@liverado.com, or write down your question in the help centre.

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