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Help Centre

  • What is Pretty Easy Privacy

    Pretty easy privacy (p≡p) is a pluggable data encryption and authentication system. Concept p≡p wants to make encryption invisible and easy to the user. When using p≡p, privacy always takes precedence over security. For example, a public key server is secure but does not provide privacy. In this case, p≡p will not directly support and distribute the public key. In order to to achieve this concept, p≡p introduces new processes and data formats for p≡p to p≡p communication. p≡p always encrypts and signs all its messages. p≡p is not OpenPGP but uses OpenPGP formatted keys. p≡p always ranks the communication security by analyzing the encryption algorithm, key length, key validity, signature, etc. And it is based on the analysis to create privacy in recognizable green, yellow or red symbols. p≡p fully automatic work and easy to use. To encrypted p≡p local analysis (without sending data anywhere), incoming and outgoing emails on your device. Once p≡p recognizes that it can securely communicate with the partner, it...

  • Self-destructing emails

    What is a self-destructing email? Self-destructing emails are emails or messages that disappear or are automatically deleted after a specific period set by the email sender or after reading. Emails can be set as self-destruct emails Email communications between Liverado users. When a Liverado user sends an email to a Non-Liverado user by sharing a password encrypted message. Types of self-destructing emails The sender can set the system to delete the message after the recipient reads it automatically. The sender can set the self-destruction date of the message. The system will automatically delete it regardless of whether the recipient reads it. ...

  • Sieve filters

    What is a Sieve filter? Sieve is a programming language that can be used for email filtering. The language is not tied to any particular operating system or mail architecture. You can create filters in Sieve by writing some simple rules. For example, "Blue label all messages from Alice". Combine these rules, and you can create a complex filtering system. Create a Sieve filter Open Liverado. Go to Settings. Go to Filters. Add a Sieve filter. ...

  • Email action filters

    Liverado offers users three ways to automatically filter emails by assigning labels or categorizing them into folders. Add senders to blocklist and allowlist so that they are always or never put in the spam folder. Use Liverado interactive interface to create Action filters (It is a way for most users) Create a custom filter in Sieve. Among these approaches, creating a Sieve filter allows for more comprehensive and flexible functionality. However, it is also more complex. Therefore, Sieve is generally an advanced function for users with some technical experience. Learn more about sieve filter...

  • Spam filters

    Some sites you've subscribed to may leak your email address to spammers. However, you may occasionally be the target of spam at random. The amount of spam you receive usually depends on where you use your email address. Liverado uses an intelligent spam detection system to filter mail to your spam automatically. But some spam may pass through our filters, and some legitimate mail may be incorrectly marked as spam. So you can also use allowlist, blocklist and custom filter to avoid spam. You can search for rules in the custom allowlist and blocklist using the provided search bar. You can move (↔) rules from Allowlist to Blocklist and vice versa and delete rules. Allowlist Allowlist allows you to specify individual email addresses and domains that will always be sent to your inbox or custom folder. The emails that appear on the allowlist will never be sent to your spam folder. To add email addresses or domains to your allowlist: Go to Settings → Filters → Spam Filter → Allowlist → Add. Select whether you wa...

  • How to set a recovery email address

    Provide an alternate email address The alternate email is an optional non-Liverado email address you may enter when creating a Liverado account. The email address is where we send you notifications when new messages are received in your Liverado account. You can also use the alternate email address to reset the password if you forget your original password. So we recommend you set up an alternate email address from the beginning. After you start using Liverado, we will use your alternate email address to contact you in the following situations: For password resetting. You can use the alternate email to reset your password if you forget your password (Your data in the previous mailbox is unrecoverable). For forwarding messages. Activate "Auto Forwarding" in "Settings". Your alternate email address will receive a message when your Liverado inbox receives a new message. However, suppose a third email service provider does not provide end-to-end email service (such as Gmail). In that case, such a provider ma...

  • How to enable a catch-all email address in your custom domain

    What is a catch-all domain? A catch-all email account is an address designated to receive all mail sent to the domain's email address. For example, you have configured three email addresses for mycustomdomain.com: info@mycustomdomain.com sales@mycustomdomain.com webmaster@mycustomdomain.com Now you decide to configure info@mycustomdomain.com as a catch-all email account. After the configuration, any email sent to support@mycustomdomain.com (or any other invalid email address) will be sent to the catch-all account (info@mycustomdomain.com). Liverado supports Catch-all email addresses if you are a Tondro or Fulmo user. It is a good practice to set up your catch-all email address. Suppose you do not enable the catch-all address, and your contacts try to send mail to your invalid address. In that case, they will receive a bounce email informing them that the address they are trying to send does not exist in your domain. How to enable catch-all email address Make sure you have completed all the steps to ...

  • How to manage users

    If your subscription supports multiple users, you can add other users to your account. Go to Setting. Go to Addresses. Click Add in the User section. Enter the following details to create a new user: a. Address b. Display name c. Password d. Recovery email e. Account Storage - You need to assign the storage a user will have. The assigned storage will be deducted from your total storage. However, you can add storage space at any time through an account upgrade. Learn more about upgrading f. Private — By default, you can access the emails of all sub-users. However, by changing the setting to private, you will not be able to read their emails. Learn more about private users Click Save. After this step, the new user will be displayed in your Users and Addresses dashboard. ...

  • How to export emails and attachments from other providers

    Please refer to the instructions: Export from Gmail Learn more on Gmail Export from Outlook Learn more on Microsoft Export from Yahoo Learn more...

  • How to import emails and attachments

    This article explains how to import email from another email account or a local MBOX or EML file on your device to your Liverado account. When you import an email file into Liverado, the system will immediately encrypt it with your public key. Getting start First, click on your username to display a list of your email addresses. Click the Import button to the right of the address and select the email address you want to import emails to. Then, you have two choices: Import from account or Import local file (It is not possible to import directly from the account now). If you want to import emails from other cloud email services (such as Gmail or Yahoo!), click Import from account. If you want to import emails locally from the device, click Import local File. Depending on the option you choose, we will explain the next steps below. Import directly from an email provider account 1) Firstly, you need to adjust the settings of that account. Please read our article on allowing IMAP access, which explains...

  • How to use PGP on Liverado

    PGP is a proven method of protecting email communications through end-to-end encryption. It prevents emails from being read by any third party, including your electronic mail provider. PGP was difficult to use in the past, and most users can't set up and use it for their day to day email communications. We have fully integrated PGP with Liverado, so you don't need to take any additional steps to use PGP encryption. With Liverado, anyone can use PGP regardless of technical knowledge. All messages between Liverado users are automatically encrypted end-to-end. In addition, all messages in Liverado's inbox are protected by PGP encryption to prevent us (or anyone else) from reading or sharing your email. This concept is called zero-access encryption. PGP works by generating a pair of keys: public and private keys. The public key is used to encrypt a message. It can be distributed to anyone who wants to send you a massage. But the private key is kept secret and is used for decryption only. Liverado can also be used...

  • How to prevent your account from being disabled or restricted

    Tips for preventing account suspension: The first is to ensure that your email looks legitimate and will not be mistaken for spam by the recipient. Secondly, to avoid sending a large number of emails at once. To know how many emails you can send per day, please refer to the information on pricing page. At the same time, keep updating your payment method to ensure that your account does not owe any money. The following situations may be the reason for your account being disabled: If your registered email address shares common characteristics with a fraudulent account. For example, an account with "Liverado info" in the display name may be disabled because it impersonates an official company contact. We will also combine many other parameters. However, we will not and cannot scan your end-to-end encrypted messages. We received spam, abuse, batch and script registration reports from other users. Any account that is found to violate our Terms of Service. Sometimes, legitimate accounts may be ident...

  • How to upgrade or downgrade your subscription plan

    You can upgrade or downgrade your Liverado subscription plan at any time. If you upgrade your plan, you need to pay an upgrading fee. When the payment is successful, you can start to enjoy the new features provided by the upgrade plan. Before downgrading or upgrading, we recommend you check the differences between memberships and find the most suitable plan. Learn more about the Liverado subscription plans. Upgrade your plan Go to Settings → Membership → Choose a plan. Carefully identify whether the new plan is what you need, and then choose monthly or annual billing. After you enter the payment details, continue and Pay Downgrade your plan Go to Settings → Membership → Choose a plan. Select the plan you want to downgrade to and continue. Notes for downgrading a membership Before downgrading your subscription, please ensure that the number of custom domains, addresses, and storage space matches the new plan. Otherwise, the system will not allow the downgrading. Custom domain Before downgrading ...

  • Tor setup for Liverado encrypted email

    What is Tor? Tor is an independent and secure internet. Tor was initially developed in the 1990s. It is used by people worldwide who need to browse the internet anonymously. Nowadays, Tor is commonly used by activists and journalists operating under authoritarian regimes. Tor Browser isolates every website you visit. Therefore third-party trackers and ads cannot track you. After browsing, all cookies will be cleared automatically. The same goes for your browsing history. Tor Browser prevents people monitoring your connection from knowing which websites you have visited. Anyone who monitors your browsing habits can see that you are using Tor. Tor Browser is designed to make all users look the same, making it difficult for performing fingerprint recognition based on your browser and device information. Your traffic will be relayed and encrypted three times as it passes through the Tor network. The network consists of thousands of servers run by volunteers, called Tor relays. With Tor Browser, you can freely v...

  • How to create or edit your contacts in bulk with a CSV file

    Liverado uses CSV files to import and export contacts to your Liverado account. Spreadsheet programs (such as Apple Numbers and Microsoft Excel) make creating and editing CSV files easy. CSV files should be formatted as a table and must contain headers or the first row that defines the table's fields. Liverado accepts many common header fields (first_name, last_name, email_address, etc.) If you are updating an existing file, you may not need to change the title field name. If you are creating a new file and need some guidance, please follow the example title below. This is an example of a sample file that can be created using Numbers, Excel or a similar tool: By saving the following table as a .csv file and importing it into Liveardo, Bob's entry will be added to the "Contacts" list. After entering all the contacts into the form, save the document. And then, select CSV (comma separated) (*.csv) as the file type you want to save. Header Name Email address Contact information Bob Bob@liverado.com ...

  • How to perform advanced searches

    The search feature can help you find the information efficiently. Liverado provides several ways to search for messages. You can look for the email by input the parameters in the search field below: Subject Recipient email address Sender email address Date message sent/received Folder or label (where the mail is located) Attachment (user can only choose "yes/no", not attachment name) For example, you want to search for emails sent by Bob@hello.com with attachments between 1/1/2021 and 1/3/2021. In the field of sender email address, you enter "Bob@hello.com". In the box of dates, you select from 1/1/2021 to 1/3/2021. Instead of showing you all the emails sent by Bob, the Liverado system will only display Bob's emails with attachments between 1/1/2021 and 1/3/2021. Exact match search By default, when you search for a keyword on Liverado, we assume it is a wildcard search. When you search for "keyword" in programmatic terms, you search for "keyword*". For example, if you are searching f...

  • New email notifications

    Are you waiting for an important email? The notification feature ensures that you always stay at the top of Liverado's inbox without the need to monitor your account constantly. Liverado has two different notification types, so notifications in Liverado can refer to any of the following two types: Email notification Desktop notification Email notification You can go to the settings page and link the alternate email address to your Liverado secure email account. We will send a message to your linked email address to notifying a new message received. Desktop notification The desktop notification applies to the Liveardo browser version. Suppose this feature is enabled, and Liverado is opened in the browser tab. Whenever a new mail arrives in the inbox, a notification will be briefly displayed in the screen's lower/upper right corner....

  • How to forward emails from other email accounts to Liverado

    Changing email providers is complex, and we want to ensure the process is as simple as possible and smooth. Most email services have an email forwarding feature, which allows you to forward emails from an existing account to the new Liverado account. The following links provide your information about how to forward emails from some of the most popular email service providers: Gmail Yahoo! Hotmail/Outlook POP3 is another method commonly used to forward mail to a new mail address. Currently, Liverado does not support POP3 services....

  • How to configure your addresses identity

    The signature is any text you choose to automatically add to the bottom of the email draft in "Composer". This can be your name, position, workplace or other contact information. Even if you set a signature in your account settings, you can still modify or delete each new email signature when you compose an email. You can customise the display name and signature when you create a Liverado account or add a new email address. You can also leave the display name and signature blank. Suppose you do not enter a display name. In that case, most email clients' email addresses will automatically be used as the display name. For example, if your email address is bob@liverado.com. Your display name will be displayed to the email recipient in the form of username or bob@liverado.com. How to change the display name and signature You can always change the display name and signature by the following steps: Go to Setting. Click Account. Go to the Identity section. Edit your display name or signature. You can als...

  • How to change or reset your password

    How to reset a password if you forget your account password How to change your password How to create a strong password Essential tips to avoid password lost How to reset a password if you forget your account password It is impossible to access the previous encrypted emails after resetting the password. Due to we use encryption technology to protect your data. Suppose you can successfully recall your password instead of resetting a new password. In that case, you can avoid losing access to your data. If you still can not recall your password, follow the steps to reset your password: Click Password reset. Enter your Username. You will see two options that Use the recovery key and Send a key to the recovery email, if any. Choose one of them. Enter your Recovery key or temporal Token you received through recovery email. Click Reset password. Log in with your new password. Note: The recovery key is automatically generated after registration. We recommend that you kept it in a safe place. ...

  • Common registration issues and solutions

    Unable to access the registration page The registration page did not fully load Error during the account creation Other problems The most common problem with creating an account is related to the incompatibility of a web browser. Though Liverado works on almost all browsers, we recommend using the secure browser from this list to create an account. After creating an account, you can try any browser you want. However, creating an account requires a particular type of browser environment. Unable to access the registration page Suppose there is a connection error in your browser stating "the page cannot be accessed". The blocking may be caused by your internet service provider, your employer's work network or your firewall. Firstly make sure your internet connection is stable, and you can open other websites. Please run a traceroute to Liverado.com and report the results to us if you can access other websites. Please try to connect to another server or temporarily disconnect the VPN connection if you use a V...

  • Security checklist for new users

    This checklist shows how new Liverado users can maximize the security of their new accounts. Liverado uses features including end-to-end encryption, minimal tracking or recording of personally identifiable information, independently audited open-source encryption technology, zero-access architecture, and SSL secure connection to protect your account. However, no system is perfect. Liverado is not an exception. Therefore, we made a list of 10 main steps to strengthen the security provided by us. Create a strong password Enable two-factor authentication (2FA) Encrypt emails sent to non-Liverado contacts Encrypt and verify your contacts Check the authentication log Log out of other sessions Beware of Phishing Report phishing to Liverado Protect your device security Use a secure VPN to protect your Internet traffic Conclusion Create a strong password We recommend using a password manager, which generates random long passwords and stores them using end-to-end encryption. Learn more about how to create a stron...

  • Multi-factor authentication

    What is Two-factor authentication (2FA) How to set up 2FA Set up 2FA in multiple devices Two-factor authentication (2FA) is not working What is Two-factor authentication (2FA) Two-factor authentication is a way to add extra security to your account. There are two elements. The first element is the password you usually use, which is the standard password for your account. The second element is a verification code retrieved from an application on your device, such as a mobile phone. Liverado uses 2FA as another layer of security protection for your account. After enabling 2FA, you will be prompted to enter a six-digit password when logging in. This six-digit password will be generated by the application installed on the phone. Even if your password is stolen, an attacker cannot access your account without accessing the phone. Given this security advantage, we recommend that you enable 2FA on your Liverado account. To use 2FA, you need to install an authenticator app on your phone. And you need to make sure ...

  • How to disable private browsing mode

    Liverado uses a key technology sessionStorage, which will be disabled if private browsing mode is activated. In addition, cookies will be blocked in "Private" browsing mode. Liverado requires cookies to be enabled to store your current session information and log you into your account. If you have trouble access Liverado, please make sure your browser is not in "Private" mode. iOS Safari Safari browser is usually set to "private" browsing mode by default. You can follow the instruction below to disable "private" mode on Safari: Open Safari on iPhone or iPad. Then click on the bottom right corner Click "Private" at the lower-left corner to turn on/off private browsing. As long as "Private Browsing" is enabled, the Safari address bar will be displayed in black instead of white. Learn more Safari on Mac Learn more about private browsing mode on Safari on Mac Chrome Learn more about private browsing mode on Chrome Firefox Learn more about private browsing mode on Firefox Microsoft Edge Learn more about...

  • Recommended password managers

    A password manager enables you to create a password for each separate account on the Internet. This practice ensures that all other accounts will remain safe if any password is compromised. In addition, the password manager frees your brain from the trouble of memorising passwords. It allows you to create more complex passwords because they are stored in a central location instead of your head. In order to improve security, Liverado has built-in support for the most secure password managers: KeePassDx KeePassXc Learn more about most secure password managers We also support the most popular password managers: 1Password Last pass Dasland Bitwarden KeePass Using a password manager is essential to ensure your online account security. Other password managers may also be working. Let us know if any password manager works for you. If you have any questions, please contact us at support@liverado.com, or submit a report here. For other login issues, you can also check common login issues and solutions....

  • What are email addresses and aliases

    Addresses and aliases allow you to communicate through email with different identities. Types of addresses Set up addresses Original address Additional address (Alias) Virtual alias Organisation address (under your custom domains) Types of addresses Liverado offers four types of email addresses: Original address: You have one original address when you create a Liverado account (for example, user@liverado.com). Additional address (Alias): You can add additional email addresses to your account in the same email box. (For example, the original email address is Bob@liverado.com, and you can create an additional alias Bob123@liverado.com. Virtual Alias: Vulture alias is unlimited extra addresses using the "+" sign. (for example, username@liverado.com is an original address, username+yellow@liverado.com, username+red@liverado, etc., are the vulture aliases. Organisation user address (Under a custom domain): For users in your organisation who have their own personal login and inbox. (including owner and no...

Get in touch

All the channels listed bellow are readily available to answer your inquiries. Write us in your preferred language but expect we reply English.

Postal address

Liverado

BALEL - #G33

10 Rue du Prince

1204 Genève

Switzerland

General Support
support@liverado.com
Legal Compliance
legal@liverado.com
Responsible Disclosures
security@liverado.com
User Abuse Reports
abuse@liverado.com
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