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Help Centre

  • What is Pretty Easy Privacy

    Pretty easy privacy (p≡p) is a pluggable data encryption and authentication system. Concept p≡p wants to make encryption invisible and easy to the user. When using p≡p, privacy always takes precedence over security. For example, a public key server is secure but does not provide privacy. In this case, p≡p will not directly support and distribute the public key. In order to to achieve this concept, p≡p introduces new processes and data formats for p≡p to p≡p communication. p≡p always encrypts and signs all its messages. p≡p is not OpenPGP but uses OpenPGP formatted keys. p≡p always ranks the communication security by analyzing the encryption algorithm, key length, key validity, signature, etc. And it is based on the analysis to create privacy in recognizable green, yellow or red symbols. p≡p fully automatic work and easy to use. To encrypted p≡p local analysis (without sending data anywhere), incoming and outgoing emails on your device. Once p≡p recognizes that it can securely communicate with the partner, it...

  • Self-destructing emails

    What is a self-destructing email? Self-destructing emails are emails or messages that disappear or are automatically deleted after a specific period set by the email sender or after reading. Emails can be set as self-destruct emails Email communications between Liverado users. When a Liverado user sends an email to a Non-Liverado user by sharing a password encrypted message. Types of self-destructing emails The sender can set the system to delete the message after the recipient reads it automatically. The sender can set the self-destruction date of the message. The system will automatically delete it regardless of whether the recipient reads it. ...

  • Spam filters

    Some sites you've subscribed to may leak your email address to spammers. However, you may occasionally be the target of spam at random. The amount of spam you receive usually depends on where you use your email address. Liverado uses an intelligent spam detection system to filter mail to your spam automatically. But some spam may pass through our filters, and some legitimate mail may be incorrectly marked as spam. So you can also use allowlist, blocklist and custom filter to avoid spam. You can search for rules in the custom allowlist and blocklist using the provided search bar. You can move (↔) rules from Allowlist to Blocklist and vice versa and delete rules. Allowlist Allowlist allows you to specify individual email addresses and domains that will always be sent to your inbox or custom folder. The emails that appear on the allowlist will never be sent to your spam folder. To add email addresses or domains to your allowlist: Go to Settings → Filters → Spam Filter → Allowlist → Add. Select whether you wa...

  • How to avoid getting spam

    Spam is annoying. Liverado provides features that will help you fight spam. We've shared tips on identifying, avoiding, and dealing with incoming spam in this article. Use aliases or virtual aliases You may know that some websites sell your information to third parties, such as advertisers. You can tell if your email address was sold to a third party by adding a specific email. For example, if you want to join The Wall Street Journal email list, you can sign up with username+wall_street_journal@liverado.com. You know they've likely leaked your data if you get an email to this address from anyone other than The Wall Street Journal. For more information, see addresses and aliases, and virtual aliases. Upgrade your account You can create additional Liverado email addresses by upgrading your account. This will give you dedicated addresses that can be used for different purposes. For example, you can use one to register information from a website that may not be trustworthy. If you start receiving spam for this ac...

  • What are PGP/MIME and PGP/Inline encryption protocols

    Liverado supports PGP encryption for sending encrypted mail to external clients. There are two different approaches to encrypt email through PGP: PGP/MIME and PGP/Inline. What is PGP/Inline? What is PGP/MIME? What is PGP/Inline? PGP/Inline encrypts everything individually. The message body and attachments are encrypted and signed separately. Your recipient can use an email client that does not support PGP encryption. And use a third-party tool to decrypt the message by copying the message body or downloading the attachment. Then your recipient can decrypt it using a tool such as GNU Privacy Guard (GPG). However, since the message body and attachments are encrypted separately, this method leaks information about the type and name of each attachment. Also, for historical reasons, PGP/Inline does not support sending HTML messages so all messages will be sent in plain text. What is PGP/MIME? Compared to PGP/Inline, PGP/MIME encrypts and signs the message (including attachments) as a whole. The message stru...

  • The best encryption protocol for emails

    When you send an email, the security and privacy of the email depend on the encryption methods email providers use. To maximize the level of protection of user data, Liverado supports multiple encryptions. TLS Standard encryption at rest Zero-access encryption End-to-end encryption S/MIME PGP TLS TLS is an encryption protocol to secure web communications across networks. TLS prevents third parties from eavesdropping and tampering with your messages in transit. It is used in various technologies such as email, instant messaging, opening websites or web applications. When sending an email, TLS encryption is applied to the message multiple times as it is sent. It encrypts and decrypts between the devices and servers. However, TLS alone cannot provide enough security for your email. Once they reach the receiving server, they are decrypted. Standard encryption at rest Most email providers or cloud services encrypt your emails with a key they retain control, which means they can decrypt your emails at any tim...

  • How to use PGP on Liverado

    PGP is a proven method of protecting email communications through end-to-end encryption. It prevents emails from being read by any third party, including your electronic mail provider. PGP was difficult to use in the past, and most users can't set up and use it for their day to day email communications. We have fully integrated PGP with Liverado, so you don't need to take any additional steps to use PGP encryption. With Liverado, anyone can use PGP regardless of technical knowledge. All messages between Liverado users are automatically encrypted end-to-end. In addition, all messages in Liverado's inbox are protected by PGP encryption to prevent us (or anyone else) from reading or sharing your email. This concept is called zero-access encryption. PGP works by generating a pair of keys: public and private keys. The public key is used to encrypt a message. It can be distributed to anyone who wants to send you a massage. But the private key is kept secret and is used for decryption only. Liverado can also be used...

  • How to protect your Liverado account

    We will do our best to ensure the security of your email. However, we still recommend that you take additional measures to improve the security of your account. Create a strong password Don't forget your password Enable two-factor authentication (2FA) Beware of phishing Make sure your device is safe Access log Create a strong password Do not use a short password or reuse a password on your Liverado account. This ensures that if your other services are hacked, your Liverado account remains safe. We recommend using a password manager to manage your passwords. Alternatively, you may use a long and unique phrase that only you know. Learn more about how to create a strong password Don't forget your password Your password is associated with your encryption key, so if you forget your password, you will not be able to access your mailbox. Learn more tips for remembering a password Enable two-factor authentication (2FA) 2FA protects your account by attaching a unique code generated on the mobile app. You can enab...

  • How we fight spam

    Yes, Liverado has restrictions on emails per account. This is necessary to protect our email service from spammers who try to abuse Liverado. Allowing spammers to use our service will harm all users. The Liverado domain may end up in the email spam list. So we must block spammers under any circumstances....

  • How to avoid common mistakes that can cause your data to get hacked

    The Internet has brought us unprecedented convenience, but the risk of online attacks and identity theft we face has also increased. Every day, many individuals or organizations suffer cyber-attacks. Facebook's 553million account was hacked in April 2021. Similarly, Air India was hacked, and 4.5 million user data was leaked. Each attack is a warning to the rest of us. 12 common mistakes: Reuse the same password Click on a link or open an attachment of an unknown source Sharing too much information on social media Two-step authentication (2FA) is not activated No antivirus or anti-malware protection Skip software update Click URL stats with HTTP instead of HTTPS Keep AirDrop and Bluetooth on Use public WiFi without a VPN No screen lock or password protection for your device Not encrypting the hard disk Use unencrypted communication methods Conclusion Reuse the same password Though It seems convenient to use the same passwords for all your accounts, the practising makes it much easier for attackers to ha...

  • Tor setup for Liverado encrypted email

    What is Tor? Tor is an independent and secure internet. Tor was initially developed in the 1990s. It is used by people worldwide who need to browse the internet anonymously. Nowadays, Tor is commonly used by activists and journalists operating under authoritarian regimes. Tor Browser isolates every website you visit. Therefore third-party trackers and ads cannot track you. After browsing, all cookies will be cleared automatically. The same goes for your browsing history. Tor Browser prevents people monitoring your connection from knowing which websites you have visited. Anyone who monitors your browsing habits can see that you are using Tor. Tor Browser is designed to make all users look the same, making it difficult for performing fingerprint recognition based on your browser and device information. Your traffic will be relayed and encrypted three times as it passes through the Tor network. The network consists of thousands of servers run by volunteers, called Tor relays. With Tor Browser, you can freely v...

  • How to prevent phishing attacks

    What is phishing? Phishing is an online attack in which criminals attempt to obtain sensitive information (such as usernames, passwords, credit card numbers) by impersonating themselves as trusted entities in digital communications. Phishing is usually performed through email spoofing, instant messaging, and text messaging. It often leads users to enter personal information on fake websites that match the appearance and style of legitimate sites. For example, a criminal sends a fake email asking you to click on a link or download an attachment. It may look like a bank, credit card company, email provider, or popular online service (Facebook, Google or Amazon). Phishing attacks may also rely on malware. These attacks do not try to trick you into entering a password. It instead tricks you into clicking a link to an infected website, opening an infected file, or installing malware on your device. For example, an attacker who pretends to be your bank may send a file looks containing recent transactions. However,...

  • What is a digital signature

    Liverado uses multiple methods to protect your privacy and security. One way to protect data from being read by outsiders is encryption. However, only encryption does not guarantee the authenticity of the data. To this end, Liverado uses a technology called digital signatures. A digital signature is like a physical signature on a specific piece of data, such as a contact or a message's body. Successfully verifying the digital signature on the message's body ensures that the author sent the message not tampered with or changed. As far as your contacts are concerned, they are signed with your private key, and verification of the contact's digital signature ensures that no one but you has modified the contact. Signing Signing the data involves a couple of steps: First, the hash function is used to generate a unique string ("hash") from the data. Some essential characteristics of hash functions are that each input data will have a different output. It is impossible to recover the original data from this output (...

  • How to change or reset your password

    How to reset a password if you forget your account password How to change your password How to create a strong password Essential tips to avoid password lost How to reset a password if you forget your account password It is impossible to access the previous encrypted emails after resetting the password. Due to we use encryption technology to protect your data. Suppose you can successfully recall your password instead of resetting a new password. In that case, you can avoid losing access to your data. If you still can not recall your password, follow the steps to reset your password: Click Password reset. Enter your Username. You will see two options that Use the recovery key and Send a key to the recovery email, if any. Choose one of them. Enter your Recovery key or temporal Token you received through recovery email. Click Reset password. Log in with your new password. Note: The recovery key is automatically generated after registration. We recommend that you kept it in a safe place. ...

  • Threat models

    Email, one of the most common communication methods, but it is also one of the least secure. Given the ubiquity of email and its drawbacks, we developed Liverado to mitigate many of email's security and privacy vulnerabilities. Liverado is designed to prevent various threats. In this process, we made many design decisions. These decisions sometimes put safety above usability and sometimes put usability above safety. As a result, the system is more secure than the most popular free email service. However, it does not provide 100% protection because nothing can offer complete protection. The article shows our security overview, indicates the threats we cannot prevent, and the recommended use cases. Security overview What Liverado can't guard Compromised device and account Man in the middle attack (MITM) Unauthorized backdoor Recommended use cases Anyone values privacy Organizations with data security needs Sensitive business communication Not recommended use cases Conclusion Security overview Emails ...

  • Security checklist for new users

    This checklist shows how new Liverado users can maximize the security of their new accounts. Liverado uses features including end-to-end encryption, minimal tracking or recording of personally identifiable information, independently audited open-source encryption technology, zero-access architecture, and SSL secure connection to protect your account. However, no system is perfect. Liverado is not an exception. Therefore, we made a list of 10 main steps to strengthen the security provided by us. Create a strong password Enable two-factor authentication (2FA) Encrypt emails sent to non-Liverado contacts Encrypt and verify your contacts Check the authentication log Log out of other sessions Beware of Phishing Report phishing to Liverado Protect your device security Use a secure VPN to protect your Internet traffic Conclusion Create a strong password We recommend using a password manager, which generates random long passwords and stores them using end-to-end encryption. Learn more about how to create a stron...

  • Account security logs

    Liverado provides security features that allow you to view the login activity of your account. If you are concerned that someone can access your account, you can follow the activity in the "Authentication Log". By default, the authentication log is set to "Basic". If you choose to change the authentication log settings, you can perform the following steps: Go to Setting. Click the Security section. Look for the Authentication Log section. There are three options that Disable, Basic, and Advanced. If you make any change, you will be prompted to enter the login password to confirm the changes. Basic The basic log provides information about events that occurred in your account and the date and time of the event. These events can be "successful login", successful login to your account, "logout" is used for logging out the account and "login failure" when using an incorrect password. Advanced The advanced log offers the same information as the basic log and adds the IP address where the event occurred...

  • Recommended web browsers

    Liverado works on most modern browsers. However, we recommend you use browsers that also respects your privacy. Recommended Browsers Tor Browser Firefox Brave For more details, see The most secure browser and search engine for your privacy in 2021. Supported browsers Liverado also works well with browsers below: Safari Google Chrome Microsoft Edge Opera Internet Explorer Supported and Not tested browsers Liverado is compatible with other browsers not listed here: IceCat Pale Moon SeaMonkey However, they have not been extensively tested. There are probably more bugs when using a browser that is not officially supported. To use encryption, the browsers you use must support PRNG. We recommend you continually update your browser to the latest stable version. You can also check common login issues and solutions for other login issues....

  • Pseudo random number generator (PRNG)

    This article will explain what PRNG is and solve common related problems. What is PRNG? PRNG stands for Pseudo Random Number Generator. It is an algorithm used to generate a sequence of numbers whose properties are similar to a random number sequence. Liverado will generate random numbers in multiple locations to protect your account. It is crucial because random numbers will lead to strong encryption. Unfortunately, it is challenging to generate random numbers. This is why we recommend you use a web browser with a built-in PRNG. Fortunately, most modern web browsers have PRNGs. Common issue and solution When your browser does not support this feature, the most common solution is to upgrade the browser to the latest version. It is an excellent habit to update the latest version constantly because most browser updates also include various security patches. A list of browsers that use PRNG For other login issues, you can check common login issues and solutions....

  • Recommended password managers

    A password manager enables you to create a password for each separate account on the Internet. This practice ensures that all other accounts will remain safe if any password is compromised. In addition, the password manager frees your brain from the trouble of memorising passwords. It allows you to create more complex passwords because they are stored in a central location instead of your head. In order to improve security, Liverado has built-in support for the most secure password managers: KeePassDx KeePassXc Learn more about most secure password managers We also support the most popular password managers: 1Password Last pass Dasland Bitwarden KeePass Using a password manager is essential to ensure your online account security. Other password managers may also be working. Let us know if any password manager works for you. If you have any questions, please contact us at support@liverado.com, or submit a report here. For other login issues, you can also check common login issues and solutions....

  • What data is encrypted on Liverado

    Encryption is the core of Liverado. Therefore, we can provide everyone with simple solutions and let them enjoy privacy. As we said in What is encryption, encryption is essential to ensure information security. Our users' data (including the message body and attachments) are entirely encrypted. What is encrypted when sending and receiving messages? Emails between Liverado email users Emails between Liverado email users and non-Liverado email users Emails send from Liverado email users to non-Liverado email users Emails send from non-Liverado email users to Liverado email users Replies from non-Liveado email users to Liverado "External encryption" emails What is encrypted in the storage? We can read only the following metadata What is encrypted when sending and receiving messages? Emails between Liverado email users Always end-to-end encrypted. Emails between Liverado email users and non-Liverado email users Emails send from Liverado email users to non-Liverado email users If the "External Encrypt...

  • What is email encryption

    Have you ever wondered why email services such as Gmail, Yahoo Mail and Outlook are free? In 2014, CNN unveiled that Gmail and other email services aren't free. For example, Gmail is constantly scanning your emails. Google can create a comprehensive profile of each user based on information from products such as search, maps, email and its social network Google+. Behnam Dayanim (a partner at law firm Paul Hastings LLP in Washington) said: Nothing in life is free, so people have to understand what value they bring to any type of free service. People who use free email services to send and receive messages share details about their interests, relationships, and finances. This information may seem mundane on the surface, but when extracted and organised, it can be extremely precious to marketers and advertisers. In fact, they are paying for the free email service with their data, online privacy and security. Email encryption definition Why using end-to-end email encryption is essential? What should be enc...

Get in touch

All the channels listed bellow are readily available to answer your inquiries. Write us in your preferred language but expect we reply English.

Postal address

Liverado

BALEL - #G33

10 Rue du Prince

1204 Genève

Switzerland

General Support
support@liverado.com
Legal Compliance
legal@liverado.com
Responsible Disclosures
security@liverado.com
User Abuse Reports
abuse@liverado.com
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