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Help Centre

  • Liverado memberships

    Liverado memberships have been carefully designed to meet the needs of everyone, from privacy-conscious users to intensive users, teams and professionals that demand the highest security and reliability. Nubo Tondro Fulmo Fulmo Lifetime Reward extra storage Upgrade and downgrade Discount and free account Limitation of free accounts: Limitation of discounts: Nubo Nubo is a standard membership that provides common features and a fair storage limit. It is suitable for occasional users concerned about privacy and online security. Limits: Quota Aliases 1 Calendars 10 Domains 0 Sending quota 50 Storage 1GB Users 1 Contacts Unlimited Folders Unlimited Virtual aliases Unlimited Features: Yes/No Action Filters Yes Auto Forward Yes Auto Reply Yes Autocrypt Yes Brute-Force Protection Yes CalDAV Yes CardDAV Yes Catch-All Domains No Cryptocurrency Payments Yes Dead-Man Switch Yes Email Scheduling Yes Encryption at Rest Yes Encryption in Transit Yes Extra ...

  • What is Pretty Easy Privacy

    Pretty easy privacy (p≡p) is a pluggable data encryption and authentication system. Concept p≡p wants to make encryption invisible and easy to the user. When using p≡p, privacy always takes precedence over security. For example, a public key server is secure but does not provide privacy. In this case, p≡p will not directly support and distribute the public key. In order to to achieve this concept, p≡p introduces new processes and data formats for p≡p to p≡p communication. p≡p always encrypts and signs all its messages. p≡p is not OpenPGP but uses OpenPGP formatted keys. p≡p always ranks the communication security by analyzing the encryption algorithm, key length, key validity, signature, etc. And it is based on the analysis to create privacy in recognizable green, yellow or red symbols. p≡p fully automatic work and easy to use. To encrypted p≡p local analysis (without sending data anywhere), incoming and outgoing emails on your device. Once p≡p recognizes that it can securely communicate with the partner, it...

  • Sieve filters

    What is a Sieve filter? Sieve is a programming language that can be used for email filtering. The language is not tied to any particular operating system or mail architecture. You can create filters in Sieve by writing some simple rules. For example, "Blue label all messages from Alice". Combine these rules, and you can create a complex filtering system. Create a Sieve filter Open Liverado. Go to Settings. Go to Filters. Add a Sieve filter. ...

  • What is Autocrypt

    One of the problems with end-to-end encryption is that the encryption only works if both parties are using the same email service. Or at least, if the other party's email provider support protocols (Such as PGP or S/MIME), it can be encrypted. The reason is that email providers need to exchange keys securely. Now, this issue has been solved with Autocrypt. Autocrypt is an encryption protocol that enables encryption between different email services. It is implemented on top of OpenPGP. And replacing complex key management with fully automated, insecure cryptographic key exchange between peers. So sending encrypted emails to non-Liverado users has become possible....

  • What are PGP/MIME and PGP/Inline encryption protocols

    Liverado supports PGP encryption for sending encrypted mail to external clients. There are two different approaches to encrypt email through PGP: PGP/MIME and PGP/Inline. What is PGP/Inline? What is PGP/MIME? What is PGP/Inline? PGP/Inline encrypts everything individually. The message body and attachments are encrypted and signed separately. Your recipient can use an email client that does not support PGP encryption. And use a third-party tool to decrypt the message by copying the message body or downloading the attachment. Then your recipient can decrypt it using a tool such as GNU Privacy Guard (GPG). However, since the message body and attachments are encrypted separately, this method leaks information about the type and name of each attachment. Also, for historical reasons, PGP/Inline does not support sending HTML messages so all messages will be sent in plain text. What is PGP/MIME? Compared to PGP/Inline, PGP/MIME encrypts and signs the message (including attachments) as a whole. The message stru...

  • Virtual aliases

    Image Bob uses bob+red1@bob.com to bob+red20@bob.com for receiving all the bank statements. He can also use bob+yellow1@bob.com to bob+yellow20@bob.com for receiving invoices. In that case, Bob can easily find the emails related to banking statements and invoices if he searches the "+" in filters. He also can search "red" to look for banking statement related emails only. For now, the virtual aliases are unlimited, and you do not have to set them up in settings. All the incoming emails with your user name "+" will be automatically saved in your inbox....

  • Data processing agreement

    This Data Processing Agreement ("Agreement") constitutes part of the Contract for Services under Terms of Service (the "Master Agreement"). This Agreement is an amendment to the Master Agreement and is effective upon its incorporation into the Master Agreement, which incorporation may be specified in the Master Agreement or an executed amendment to the Master Agreement. Once incorporated into the Master Agreement, this Agreement shall constitute a part of the Master Agreement. We will update this Agreement periodically. You will be notified of any modification if you have an active Liverado account. The terms of this Agreement shall follow the terms of the Master Agreement. Terms not defined herein shall have the meanings as set forth in the Master Agreement. WHEREAS (A) Your Company act as a Data Controller (the "Controller"). (B) Your Company wishes to subcontract certain Services (as defined below), which imply the processing of personal data, to Liverado Pte. Ltd., acting as a Data Processor (the "Proc...

  • Introduction to the GDPR

    With smartphones and social media everywhere, your personal information may be extracted and misused by digital giants within seconds. When you register for an online account on a website, you don't know the company how to store and process your data. You don't even know if they have sold your information to a third party. That is why we need data protection laws. What is GDPR? The GDPR provides citizens with more control over their data and forces Internet companies to be more transparent about the use of their data. The GDPR was launched on May 25, 2018, to protect EU citizens and companies from data violations. The GDPR places all 27 member states under the same data protection law. Meanwhile, it also applies to organisations outside the EU as long as they provide goods or services to European companies or individuals. 1. Legality, fairness and transparency 2. Purpose limitation 3. Data minimization 4. Accuracy 5. Storage limits 6. Integrity and confidentiality 7. Accountability 1. Legality, fairness ...

  • How to manage users

    If your subscription supports multiple users, you can add other users to your account. Go to Setting. Go to Addresses. Click Add in the User section. Enter the following details to create a new user: a. Address b. Display name c. Password d. Recovery email e. Account Storage - You need to assign the storage a user will have. The assigned storage will be deducted from your total storage. However, you can add storage space at any time through an account upgrade. Learn more about upgrading f. Private — By default, you can access the emails of all sub-users. However, by changing the setting to private, you will not be able to read their emails. Learn more about private users Click Save. After this step, the new user will be displayed in your Users and Addresses dashboard. ...

  • How to connect a custom domain

    This article will guide you on how to add your domain to Liverado so that you can send and receive messages using your domain address. It will also instruct you on verifying your domain. After the verification process, the emails sent to your domain are correctly directed to your Liverado inbox. To use your custom domain in Liverado, you must control the Domain Name System (DNS) records. DNS records the public information of the domain, which other web servers will look up to learn how to communicate with your domain. Generally, you can change the DNS records on the domain registrar's website or wherever the name server is hosted. Once you have made a DNS change, other web servers will find the new record. However, this change may take time to propagate because the previous DNS records can still be cached over the internet. The time to live (TTL) setting controls the caching time of DNS records. So we recommend setting it to a shorter time (1 hour or less). How to add your domain How to verify your domain ...

  • How to export emails and attachments from other providers

    Please refer to the instructions: Export from Gmail Learn more on Gmail Export from Outlook Learn more on Microsoft Export from Yahoo Learn more...

  • How to import emails and attachments

    This article explains how to import email from another email account or a local MBOX or EML file on your device to your Liverado account. When you import an email file into Liverado, the system will immediately encrypt it with your public key. Getting start First, click on your username to display a list of your email addresses. Click the Import button to the right of the address and select the email address you want to import emails to. Then, you have two choices: Import from account or Import local file (It is not possible to import directly from the account now). If you want to import emails from other cloud email services (such as Gmail or Yahoo!), click Import from account. If you want to import emails locally from the device, click Import local File. Depending on the option you choose, we will explain the next steps below. Import directly from an email provider account 1) Firstly, you need to adjust the settings of that account. Please read our article on allowing IMAP access, which explains...

  • How to use PGP on Liverado

    PGP is a proven method of protecting email communications through end-to-end encryption. It prevents emails from being read by any third party, including your electronic mail provider. PGP was difficult to use in the past, and most users can't set up and use it for their day to day email communications. We have fully integrated PGP with Liverado, so you don't need to take any additional steps to use PGP encryption. With Liverado, anyone can use PGP regardless of technical knowledge. All messages between Liverado users are automatically encrypted end-to-end. In addition, all messages in Liverado's inbox are protected by PGP encryption to prevent us (or anyone else) from reading or sharing your email. This concept is called zero-access encryption. PGP works by generating a pair of keys: public and private keys. The public key is used to encrypt a message. It can be distributed to anyone who wants to send you a massage. But the private key is kept secret and is used for decryption only. Liverado can also be used...

  • How we fight spam

    Yes, Liverado has restrictions on emails per account. This is necessary to protect our email service from spammers who try to abuse Liverado. Allowing spammers to use our service will harm all users. The Liverado domain may end up in the email spam list. So we must block spammers under any circumstances....

  • Social media

    You can find us on social media. Make sure to subscribe to our social media to get the latest news about us. From time to time, we distribute coupon codes on social media. Visit our social media now to get your discount. Twitter Instagram Facebook Reddit Quora Linkedin Youtube Pinterest Liverado is an open-source project. To know more about this project or make your contribution, visit our Github page...

  • Where to find coupon codes and discounts

    From time to time, we distribute coupons on our social media. Visit our social media now to get your discount. Twitter Facebook Reddit Quora Linkedin Youtube...

  • Tor setup for Liverado encrypted email

    What is Tor? Tor is an independent and secure internet. Tor was initially developed in the 1990s. It is used by people worldwide who need to browse the internet anonymously. Nowadays, Tor is commonly used by activists and journalists operating under authoritarian regimes. Tor Browser isolates every website you visit. Therefore third-party trackers and ads cannot track you. After browsing, all cookies will be cleared automatically. The same goes for your browsing history. Tor Browser prevents people monitoring your connection from knowing which websites you have visited. Anyone who monitors your browsing habits can see that you are using Tor. Tor Browser is designed to make all users look the same, making it difficult for performing fingerprint recognition based on your browser and device information. Your traffic will be relayed and encrypted three times as it passes through the Tor network. The network consists of thousands of servers run by volunteers, called Tor relays. With Tor Browser, you can freely v...

  • Why Liverado is a good choice

    We recommend you read the list of articles to understand more about Liverado: What is encryption? What is end-to-end encryption What is email encryption? What is encrypted? What is zero access encryption? Differences between Liverado and Gmail Privacy policy Transparency report Threat Model Lear more about Liverado features The information tells why you may consider Liverado as your secure email provider. If you have more questions about us, contact us at support@liverado.com....

  • Why are encrypted files bigger

    When attaching files to an email, you may have noticed that they appear larger in the email than on the device. Since files must be encoded and encrypted to be sent securely on the Liverado system, the file size will increase. The file will increase to approximately 1.4 - 1.5 times its original file size because of this process....

  • What is a digital signature

    Liverado uses multiple methods to protect your privacy and security. One way to protect data from being read by outsiders is encryption. However, only encryption does not guarantee the authenticity of the data. To this end, Liverado uses a technology called digital signatures. A digital signature is like a physical signature on a specific piece of data, such as a contact or a message's body. Successfully verifying the digital signature on the message's body ensures that the author sent the message not tampered with or changed. As far as your contacts are concerned, they are signed with your private key, and verification of the contact's digital signature ensures that no one but you has modified the contact. Signing Signing the data involves a couple of steps: First, the hash function is used to generate a unique string ("hash") from the data. Some essential characteristics of hash functions are that each input data will have a different output. It is impossible to recover the original data from this output (...

  • How to create or edit your contacts in bulk with a CSV file

    Liverado uses CSV files to import and export contacts to your Liverado account. Spreadsheet programs (such as Apple Numbers and Microsoft Excel) make creating and editing CSV files easy. CSV files should be formatted as a table and must contain headers or the first row that defines the table's fields. Liverado accepts many common header fields (first_name, last_name, email_address, etc.) If you are updating an existing file, you may not need to change the title field name. If you are creating a new file and need some guidance, please follow the example title below. This is an example of a sample file that can be created using Numbers, Excel or a similar tool: By saving the following table as a .csv file and importing it into Liveardo, Bob's entry will be added to the "Contacts" list. After entering all the contacts into the form, save the document. And then, select CSV (comma separated) (*.csv) as the file type you want to save. Header Name Email address Contact information Bob Bob@liverado.com ...

  • How to export contacts in other popular email providers

    This article will guide you on exporting contacts from other email service providers. Learn how to export your address book, choose your provider from the list below: Gmail Yahoo Microsoft Outlook and Outlook Express Outlook Outlook Express Outlook email on Outlook.com Hotmail on Outlook.live.com AOL Gmail You can export your Gmail contact list to a CSV file as quickly as possible. Follow the steps below: Go to Google Contacts. Choose one of the following: Single contact: Check the box of the contact's name. Multiple contacts: Check the boxes of the contacts you want. All contacts: Check the boxes next to a contact's name, and then click Select All in the upper left corner. Click More Action Export in the upper left corner. Select Google CSV to back up your files. To save the file, click Export. Learn more. Yahoo Follow the steps to export Yahoo Contacts: Go to your Yahoo account, and click the Contacts icon. Click the More options icon. Click Export (CSV). Learn more Microsof...

  • How to perform advanced searches

    The search feature can help you find the information efficiently. Liverado provides several ways to search for messages. You can look for the email by input the parameters in the search field below: Subject Recipient email address Sender email address Date message sent/received Folder or label (where the mail is located) Attachment (user can only choose "yes/no", not attachment name) For example, you want to search for emails sent by Bob@hello.com with attachments between 1/1/2021 and 1/3/2021. In the field of sender email address, you enter "Bob@hello.com". In the box of dates, you select from 1/1/2021 to 1/3/2021. Instead of showing you all the emails sent by Bob, the Liverado system will only display Bob's emails with attachments between 1/1/2021 and 1/3/2021. Exact match search By default, when you search for a keyword on Liverado, we assume it is a wildcard search. When you search for "keyword" in programmatic terms, you search for "keyword*". For example, if you are searching f...

  • Account security logs

    Liverado provides security features that allow you to view the login activity of your account. If you are concerned that someone can access your account, you can follow the activity in the "Authentication Log". By default, the authentication log is set to "Basic". If you choose to change the authentication log settings, you can perform the following steps: Go to Setting. Click the Security section. Look for the Authentication Log section. There are three options that Disable, Basic, and Advanced. If you make any change, you will be prompted to enter the login password to confirm the changes. Basic The basic log provides information about events that occurred in your account and the date and time of the event. These events can be "successful login", successful login to your account, "logout" is used for logging out the account and "login failure" when using an incorrect password. Advanced The advanced log offers the same information as the basic log and adds the IP address where the event occurred...

  • Multi-factor authentication

    What is Two-factor authentication (2FA) How to set up 2FA Set up 2FA in multiple devices Two-factor authentication (2FA) is not working What is Two-factor authentication (2FA) Two-factor authentication is a way to add extra security to your account. There are two elements. The first element is the password you usually use, which is the standard password for your account. The second element is a verification code retrieved from an application on your device, such as a mobile phone. Liverado uses 2FA as another layer of security protection for your account. After enabling 2FA, you will be prompted to enter a six-digit password when logging in. This six-digit password will be generated by the application installed on the phone. Even if your password is stolen, an attacker cannot access your account without accessing the phone. Given this security advantage, we recommend that you enable 2FA on your Liverado account. To use 2FA, you need to install an authenticator app on your phone. And you need to make sure ...

  • Recommended web browsers

    Liverado works on most modern browsers. However, we recommend you use browsers that also respects your privacy. Recommended Browsers Tor Browser Firefox Brave For more details, see The most secure browser and search engine for your privacy in 2021. Supported browsers Liverado also works well with browsers below: Safari Google Chrome Microsoft Edge Opera Internet Explorer Supported and Not tested browsers Liverado is compatible with other browsers not listed here: IceCat Pale Moon SeaMonkey However, they have not been extensively tested. There are probably more bugs when using a browser that is not officially supported. To use encryption, the browsers you use must support PRNG. We recommend you continually update your browser to the latest stable version. You can also check common login issues and solutions for other login issues....

  • Pseudo random number generator (PRNG)

    This article will explain what PRNG is and solve common related problems. What is PRNG? PRNG stands for Pseudo Random Number Generator. It is an algorithm used to generate a sequence of numbers whose properties are similar to a random number sequence. Liverado will generate random numbers in multiple locations to protect your account. It is crucial because random numbers will lead to strong encryption. Unfortunately, it is challenging to generate random numbers. This is why we recommend you use a web browser with a built-in PRNG. Fortunately, most modern web browsers have PRNGs. Common issue and solution When your browser does not support this feature, the most common solution is to upgrade the browser to the latest version. It is an excellent habit to update the latest version constantly because most browser updates also include various security patches. A list of browsers that use PRNG For other login issues, you can check common login issues and solutions....

  • How to disable private browsing mode

    Liverado uses a key technology sessionStorage, which will be disabled if private browsing mode is activated. In addition, cookies will be blocked in "Private" browsing mode. Liverado requires cookies to be enabled to store your current session information and log you into your account. If you have trouble access Liverado, please make sure your browser is not in "Private" mode. iOS Safari Safari browser is usually set to "private" browsing mode by default. You can follow the instruction below to disable "private" mode on Safari: Open Safari on iPhone or iPad. Then click on the bottom right corner Click "Private" at the lower-left corner to turn on/off private browsing. As long as "Private Browsing" is enabled, the Safari address bar will be displayed in black instead of white. Learn more Safari on Mac Learn more about private browsing mode on Safari on Mac Chrome Learn more about private browsing mode on Chrome Firefox Learn more about private browsing mode on Firefox Microsoft Edge Learn more about...

  • Recommended password managers

    A password manager enables you to create a password for each separate account on the Internet. This practice ensures that all other accounts will remain safe if any password is compromised. In addition, the password manager frees your brain from the trouble of memorising passwords. It allows you to create more complex passwords because they are stored in a central location instead of your head. In order to improve security, Liverado has built-in support for the most secure password managers: KeePassDx KeePassXc Learn more about most secure password managers We also support the most popular password managers: 1Password Last pass Dasland Bitwarden KeePass Using a password manager is essential to ensure your online account security. Other password managers may also be working. Let us know if any password manager works for you. If you have any questions, please contact us at support@liverado.com, or submit a report here. For other login issues, you can also check common login issues and solutions....

  • How to clear browsing cache and cookies

    Safari On Mac On iPhone and Ipad(Safari iOS) Chrome On computer: On Android phone or tablet On iPhone or Ipad Internet Explorer Firefox Browsers on Android system Safari On Mac Click the Safari app on your Mac. Choose Preferences, click Privacy. Click Manage Website Data, select One or more websites, then click Remove or Remove All. Learn more On iPhone and Ipad(Safari iOS) Start from the home screen, tap the Settings application. On the Settings screen, scroll down and tap the Safari button. Under the Privacy section, tap the Clear History and Website Data button. On the confirmation screen, tap Clear History and Data. Learn more Chrome On computer: On your computer, open Chrome. At the top right, click More. Click More tools, then Clear browsing data. Choose a time range if you want to delete everything, select All time. Check the boxes next to Cookies and other site data and Cached images and files. Click Clear data. Learn more on google On Android phone or tablet ...

  • Browser technology requirements

    Why do you need to enable Cookies, Javascript and sessionStorage? Enable Cookies Safari Chrome Internet Exlorer Firefox iOS Safari Enable Javascript Chrome Firefox Safari on Mac Internet Explorer iOS (Safari) Android Enable sessionStorage Chrome Internet Explorer Firefox iOS Safari Why do you need to enable Cookies, Javascript and sessionStorage? For security reasons, we recommend users allowing cookies, Javascript and sessionStorage. Liverado requires cookies to be enabled to store your current session information and log you into your account. In order to encrypt and decrypt in your web browser and correctly verify your identity, we need to encrypt/decrypt using JavaScript and save your private key locally using sessionStorage. Failure to enable these features may cause errors. Please refer to the content below to resolve these issues. Enable Cookies To know how to enable cookies in your browser, please click the links below: Safari Learn more about how to enable Cookies on Safari click here Chro...

  • What are email addresses and aliases

    Addresses and aliases allow you to communicate through email with different identities. Types of addresses Set up addresses Original address Additional address (Alias) Virtual alias Organisation address (under your custom domains) Types of addresses Liverado offers four types of email addresses: Original address: You have one original address when you create a Liverado account (for example, user@liverado.com). Additional address (Alias): You can add additional email addresses to your account in the same email box. (For example, the original email address is Bob@liverado.com, and you can create an additional alias Bob123@liverado.com. Virtual Alias: Vulture alias is unlimited extra addresses using the "+" sign. (for example, username@liverado.com is an original address, username+yellow@liverado.com, username+red@liverado, etc., are the vulture aliases. Organisation user address (Under a custom domain): For users in your organisation who have their own personal login and inbox. (including owner and no...

Get in touch

All the channels listed bellow are readily available to answer your inquiries. Write us in your preferred language but expect we reply English.

Postal address

Liverado

BALEL - #G33

10 Rue du Prince

1204 Genève

Switzerland

General Support
support@liverado.com
Legal Compliance
legal@liverado.com
Responsible Disclosures
security@liverado.com
User Abuse Reports
abuse@liverado.com
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