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Custom Domains How to connect a custom domain

Use a custom domain in Liverado. You only need access to configure the Domain Name System (DNS) records and follow a few steps.

This article will guide you on how to add your domain to Liverado so that you can send and receive messages using your domain address. It will also instruct you on verifying your domain. After the verification process, the emails sent to your domain are correctly directed to your Liverado inbox.

To use your custom domain in Liverado, you must control the Domain Name System (DNS) records. DNS records the public information of the domain, which other web servers will look up to learn how to communicate with your domain.

Generally, you can change the DNS records on the domain registrar's website or wherever the name server is hosted. Once you have made a DNS change, other web servers will find the new record. However, this change may take time to propagate because the previous DNS records can still be cached over the internet. The time to live (TTL) setting controls the caching time of DNS records. So we recommend setting it to a shorter time (1 hour or less).

How to add your domain

Follow the steps below to add your domain name:

  1. Log in to your Liverado account and go to Settings.

  2. Go to Custom domain.

  3. Go to Add a domain.

  4. Enter your domain name and click Next.

How to verify your domain

In your registrar domain management portal, you need to add a TXT record with a unique code generated by Liverado to the domain's DNS record. The Liverado server will then look up all TXT records for your domain and see if they match the verification code. If we find a match, the verification is successful.

  1. Log in to your Liverado account and go to Settings.

  2. Go to Custom domain. You can access it in a custom domain.

  3. Your hostname and TXT verification record are displayed next to your newly added domain in the Verification tab.

  4. Copy and paste it into the domain management portal of the registrar.

  5. Wait a few minutes, and then click Next to trigger the DNS check of our server. If successful, you can proceed to the next step (If it is not successful, our server may still be reading the old cached DNS records).

  6. Wait an hour and go back to the same page to see if it is successful; this may take up to a day, depending on your TTL settings. If it is still unsuccessful and you have double-checked that your DNS matches the code in the setup wizard, please contact us for help.

Some hosting providers do not provide a "host/name" field, so please provide all other information only.

After verification, our servers will periodically check the DNS records of your domain and update the status of your domain. It's important to Keep the correct verification code in the domain's DNS settings and quickly fix any DNS issues. If we detect missing DNS records, such as verification records, we will disable your domain.

Set your address

Suppose you want to change an existing domain to send emails to your Liverado inbox. In that case, you should set up all existing email addresses before filling out MX records.

  1. Go to Setting.

  2. Go to Domains.

  3. Select address.

  4. Click to Add address. You will be directed to the organization section. Click Add address to create a Liverado email address with your custom domain.

  5. After that, you will be asked what encryption strength you want to use for the key generated for your account. Depending on the encryption strength you want, the default is RSA-2048. However, you also can choose between RSA-4096 and X25519. After you make your selection, click Submit.

Learn more about what is email addresses

MX records

The Mail Exchanger (MX) record is essential for mail operations. It is used to tell the internet which server should receive an email for your domain.

Please add the specified MX records to your domain registrar's control panel.

If your domain has existing mailboxes, we recommend adding all the email addresses before switching your MX records to Liverado. This practice will avoid interrupting your email delivery because Liverado will only accept mail from the address you added. Mail.liverado.com points Liverado's mail server. Once you make this change, you tell the internet to send emails from your domain to your Liverado mailbox.

If you have MX records for multiple services, the email will be sent to the service with the highest priority (lowest value).

If you have other MX records, you need to delete them or make sure that the priority of mail.liverado.com is a smaller number (higher priority) than other MX records.

MX changes may also take a day to propagate, and emails may still go to your old MX during this transition. Once we detect that the top-level MX record of your domain points to Liverado, you have successfully set up the MX tab.

Above are all the necessary steps for custom domain settings.

Learn more about anti-spoofing for custom domains. The methods SPF, DKIM and DMARC can protect your email delivery and prevent email spoofing.

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